Terms & conditions

About these terms

These terms apply to the Glass Labs studio website and to products that expressly link to these terms. Product-specific terms, the offer shown before purchase, and any applicable app-store terms also apply. A specific product promise controls over a conflicting general statement here; mandatory consumer rights are not limited.

These terms do not retroactively replace a different agreement that governed an earlier purchase.

Eligibility and accounts

You must be legally able to enter into the applicable agreement, or use a product with the authorization required by its age rules. Give accurate account and purchase information, keep your credentials secure, and use only accounts and content you are authorized to access.

You are responsible for activity you authorize. Contact support promptly if you suspect unauthorized use.

Products, availability, and pricing

Each product page, store listing, or checkout identifies the features or goods offered, availability, price, currency, and applicable purchase terms. Products marked as previews or in development may change and are not represented as generally available.

A displayed preorder is a purchase of a future product, not immediate access or delivery. Its specific fulfillment date, included benefits, and refund promise are part of the offer.

Taxes, shipping charges, and any recurring charges must be disclosed before you complete a purchase. A receipt or order confirmation identifies your purchase.

Subscriptions and included access

When a product offers an automatically renewing subscription, the billing interval, price, trial terms if any, and cancellation method are presented before purchase. Cancel through the provider that bills you: for an Apple purchase, use your Apple subscription settings; for a direct purchase, use the supplied billing-management link or contact support.

Cancellation stops future renewals and does not by itself refund a period already paid for, unless the offer, provider policy, or applicable law provides otherwise. Deleting an app does not cancel a subscription.

Access included in a separately purchased bundle follows that bundle’s stated terms. A lifetime-access offer does not become an auto-renewing subscription merely because a general subscription plan exists.

Delivery, cancellation, returns, and refunds

Our refunds and delivery policy is part of these terms. Specific guarantees stated at purchase remain applicable. Where a payment is handled by an app store, its refund process also applies.

If an order cannot be fulfilled, we will notify you and handle cancellation or refund in accordance with the offer and applicable law. No general policy removes rights concerning faulty goods, undelivered purchases, misleading descriptions, or other mandatory protections.

Permission to use the products

Subject to your applicable purchase terms, we give you a limited, personal, non-exclusive permission to use the product for its intended purpose. Unless a product expressly permits it, you may not resell access, redistribute our software, remove ownership notices, or use it to build an unauthorized competing service.

This does not restrict activities that applicable law expressly permits.

Your content and other people’s information

You retain your rights in content you provide. You give us and the providers involved in delivering the requested feature the permissions needed to host, process, transmit, and display that content for that purpose, as explained in the relevant privacy notice.

You must have the necessary rights and permissions for material you submit. Recording or sharing a conversation requires the agreement and authority applicable to that situation. Do not use a product for covert surveillance, harassment, unlawful discrimination, or infringement of another person’s rights.

Acceptable use

Do not misuse the service, interfere with its operation, introduce malicious code, bypass access controls, impersonate others, commit fraud, or use it for unlawful activities. Do not attempt to obtain information or access beyond what your account permits.

We may restrict access where reasonably necessary to address abuse, security incidents, legal requirements, or material breaches. Any rights you have to notice, paid access, or refunds remain subject to applicable law and your purchase terms.

AI output and product limitations

AI-assisted output can be incomplete, inaccurate, or unsuitable for a particular purpose. Review it and use your judgment. Reflection, interpretation, and general information features do not provide medical, mental-health, legal, financial, or other professional services unless a product expressly states otherwise and is authorized to do so.

Do not rely on a consumer app as an emergency service or the sole basis for a consequential decision.

Third-party platforms

App stores, payment processors, connected services, and external websites have their own terms. Their services may be needed for installation, payment, or optional integrations. Their terms do not remove obligations Glass Labs has under its own offer or applicable law.

Updates, service changes, and responsibility

We may maintain, update, or change products. Changes to paid features or discontinued services will be handled consistently with the agreement governing your purchase and applicable consumer law. We do not promise uninterrupted operation or that every feature will be error-free.

To the extent permitted by law, we are not responsible for losses caused by your misuse, unauthorized access resulting from your failure to protect credentials, or third-party services outside our control. Nothing here excludes responsibility that cannot lawfully be excluded, including applicable statutory guarantees and liability for fraud or willful misconduct.

Resolving questions and changes to these terms

Contact customer support with the product name and the issue so we can attempt to resolve it. These terms do not require private arbitration, waive a right that cannot be waived, or prevent you from contacting a regulator or bringing a claim in a court available under applicable law.

We may update these terms for future use or purchases. We will provide any notice or choice required by law; a new version does not silently remove the terms of an existing purchase.