Refunds & delivery

Find the terms for your purchase

The product page, checkout, and receipt identify what you purchased, the price and currency, and any specific delivery date, renewal, or refund promise. Those specific terms apply alongside this policy. Keep your receipt for reference.

These general policies apply to products that link to them. Purchases made under earlier or different terms retain the protections that applied when you ordered.

Digital delivery

Available digital products are delivered through the access, download, activation, or account method described at checkout. For an app-store purchase, delivery and installation occur through that store. If a product is a preorder or not yet available, the stated launch or access timing applies instead.

If a paid purchase is not accessible as described, contact support with the product name and order reference. We will investigate, restore the purchased access where possible, or refund an undelivered purchase when it cannot be supplied.

Subscription cancellation

Cancel with the platform that bills you before the next renewal. Apple-billed subscriptions are managed in Apple account settings. For a direct subscription, use the billing link provided with your purchase or contact support for help.

Cancellation stops future renewals. Access normally continues to the end of the period already paid for, unless the product terms state otherwise. Unused time is not automatically refunded, except where a product promise or applicable law requires it. Removing an app or closing an account is not a substitute for cancelling a platform-billed subscription.

Digital refunds and billing problems

Contact us about a duplicate charge, incorrect charge, missing access, or a product that materially fails to match its description. We will investigate and correct the issue or provide the refund required by the applicable purchase terms and law. Direct digital purchases do not have a general change-of-mind refund promise unless their offer states one.

App-store refund requests must use the store’s refund process. For Apple purchases, visit reportaproblem.apple.com. We can help identify the purchase but cannot approve a refund on Apple’s behalf.

Physical goods and preorders

A physical-product offer must identify the item, eligible destinations, shipping costs, and expected dispatch or delivery timing before payment. We do not treat an app purchase as an order for hardware.

For a preorder, the item is not available for immediate shipment. The product’s stated shipping commitment and any refund guarantee apply. If we cannot meet a shipping commitment, we will provide the required notice and cancellation or refund options. A specific unconditional ship-or-refund promise will be honored as written.

The LoveBug Mic offer being prepared is $99 USD for one microphone with lifetime app access for both partners at app launch. Its stated promise is shipment by December 1, 2026 or a full refund. See LoveBug’s website for current ordering availability.

Returns, damage, and missing items

If goods arrive damaged, faulty, or materially different from the order, contact support with your order reference and a description of the problem. We will provide the applicable remedy and return instructions. Do not mail goods to an account-registration or correspondence address without obtaining return instructions.

A voluntary change-of-mind return window, if offered, is stated on the product page before purchase. Without such an offer, this policy does not create an additional change-of-mind return right. This does not limit any mandatory withdrawal, refund, warranty, or faulty-goods rights.

How refunds are issued

Approved direct-purchase refunds are returned through the original payment provider to the original payment method where possible. We issue refunds within the period required by the applicable promise and law. The time before a credit appears depends on the payment provider and your bank; we will provide confirmation when a refund is initiated.

Never provide your full card number or security code to request a refund.

Get help

Use our support page and include the product name, order reference, purchase date, and a brief description of the issue. If you cannot identify a charge, the statement descriptor shown for this business is GLASS LABS. The name on an individual receipt or store purchase may also identify the product or billing platform.