Privacy policy

Scope and responsibility

This policy explains how Glass Labs handles personal information through this studio website and the apps and services that link to this policy. A product may provide an additional privacy notice describing its particular features, permissions, providers, and data practices. Read that notice alongside this policy; a more specific notice governs that product where it differs.

Our product websites may use their own published privacy policies. Links to other websites do not make this policy apply to those websites.

Information we receive

• Account and contact information: details you provide to create an account, sign in, receive updates, or request support.
• Content you choose to provide: text, recordings, images, journal entries, feedback, and other material needed for the product features you use. The relevant product explains which of these it accepts.
• Purchase and fulfillment information: order details, purchase status, transaction references, billing contact information, and shipping information for physical orders.
• Technical information: IP address, browser or device type, timestamps, request logs, diagnostics, and security events generated when you use a service.
• Permissions and preferences: choices about notifications, recording, connected accounts, and other optional features.

Do not submit another person’s information or record a conversation without the authority and agreement required for that use.

How information is used

Information is used to deliver the features you request; manage accounts and access; fulfill orders; process payments and refunds; respond to support; maintain security; diagnose failures; and meet legal, tax, and recordkeeping obligations. Product analytics, where used, help us understand reliability and feature usage as described in the relevant product notice.

We use contact details for requested service messages, such as order receipts and account notices. Promotional communications are separate and include an unsubscribe method.

Payments

Payments are handled by the payment provider or app store identified at checkout. For direct purchases this may be Stripe; in-app purchases may be handled by Apple or another platform. Payment details entered on a provider’s checkout are processed under that provider’s terms and privacy notice. We receive the transaction information needed to manage your purchase and support request, rather than asking you to send us a full card number or security code.

Never include full card details, passwords, or identity documents in an ordinary support message.

AI features and sensitive content

Some products offer AI-assisted transcription, interpretation, or analysis. If you use such a feature, the content required to fulfill your request may be processed by the service providers identified in that product’s privacy notice. Review the product notice before sharing recordings, private journal content, or other sensitive information.

This studio website does not itself collect recordings or journal entries. A general policy cannot replace the product’s explanation of content processing, sharing, retention, or optional permissions.

Sharing and service providers

Information may be shared with providers that support hosting, storage, account access, communications, payment processing, shipping, security, and product features, to the extent needed for those services. Relevant product notices explain product-specific processing.

Information may also be disclosed when you direct us to share it; when required by law; to protect people, services, or legal rights; or in connection with a business transfer, subject to applicable protections and notice requirements. We do not publish your private product content as part of this studio website.

Cookies and similar technologies

This studio website uses no advertising pixels or third-party analytics scripts. The hosting service may process technical request data for delivery and security. A linked product may use authentication storage, analytics, or advertising technologies under its own notice and applicable choices.

Your browser settings can limit cookies and local storage. Restrictions may affect sign-in or other features on products that depend on them. Where consent is required, optional technologies must be governed by the relevant consent choices.

Retention and deletion

Information is retained for the period needed to provide the service, maintain accounts, handle support and transactions, protect security, and satisfy legal obligations. The period depends on the information and the product. Purchase and compliance records may need to be retained after account closure.

Use available in-app controls or contact support to request deletion. We may need to verify your authority and retain limited records where required or permitted by law. Deletion from active systems and expiration from backups may occur on different schedules.

Your choices and privacy rights

Depending on where you live and the law that applies, you may have rights to access, correct, delete, or obtain a copy of personal information; object to or restrict certain processing; withdraw consent; or opt out of covered data uses. You may also have a right to complain to a privacy regulator.

Submit a request through our contact page, identifying the product and the account or order involved. We may verify your identity or an authorized agent’s authority using information proportionate to the request. We will respond as required by applicable law and explain any applicable limitation.

Withdrawing permission does not undo lawful processing that already occurred. You can manage device permissions in your device settings and unsubscribe from promotional messages using the link provided.

Security and international processing

We use safeguards appropriate to the information and service. No online system is completely secure. Protect your account and contact support if you believe your access has been compromised.

Service providers may process information in countries other than your own. Where applicable law requires safeguards for international transfers, those safeguards must be used. Product-specific notices may provide additional details.

Children

This studio website is intended for adults. Age requirements for an app are stated in its product terms or store listing. If a product is designed for children, it needs a separate age-appropriate notice and any required parental-consent process. Contact us if you believe a child has provided personal information without the required permission.

Changes and contact

We may update this notice as products and practices change. The current version and update date appear on this page. Material changes that require additional notice or consent will be handled under applicable law.

For privacy questions or requests, use our customer-support contact and identify your request as “Privacy.”